We can’t wait to be back at work seeing you all for a well overdue catch up! Please bear with us, this is very new to us and we are trialling out our new regulations as advised by the government to keep everyone safe. If we make any mistakes or miss anything, we apologise in advance and we will try and correct this as soon as possible. There are a few changes we will need to make you aware of….

PRIOR TO YOUR VISIT

• You are allowed to book one appointment over the phone but any further appointments will be taken when you come in due to having to deal with a high volume of bookings at once.
• If you require a skin test or a consultation, the salon will be open from 9am-12pm on Saturday 4th of July or 6-8pm on Wednesday 8th of July. Due to the COVID pandemic we have been advised by our insurance company that all clients MUST be skin tested prior to any colour services. If this date/time is an issue, let your stylist know on the phone.
• We will be opening from MONDAY 6th of JULY.
• Due to a high demand of appointments, we are operating a 24 hour cancellation policy which is secured with a 25% deposit that can be used as part payment toward your appointment. Due to a poor record of ‘no shows’ in the last 12 months, we feel we need to take this measure to protect our business and fully utilise our stylists’ valuable time to ensure all our clients are looked after and able to book in as soon as possible. For clients who come in weekly, you will only need to pay a 25% deposit once until you decide to no longer have weekly appointments and this deposit can be redeemed at your last weekly appointment. If you need to cancel your appointment and do so giving us at least 24 hours notice then you will receive your deposit back or be given the option to put it towards a new appointment. If you are late to your appointment or you don’t turn up the deposit is non-refundable unfortunately.
• If you are having a colour service, please wash out any spray on product on the roots prior to your appointment. Highlights will be required to be washed the night before to reduce the risk of cross contamination. Any other colour is fine to be unwashed as we wear gloves for those services.
• We will have a cancellation list running daily if clients do reschedule, this will be regularly updated on our Facebook page. This will be on a first come, first served basis by phone.
• Walk in appointments will not be allowed and all new appointments must be made over the phone, not in person (unless booking repeat appointments while attending your first in the salon).
• You may be requested to wash your hair prior to an appointment for a wet cut if you are being squeezed in between appointments, if so please make sure you wash it as close to your appointment as possible.
• Beauty is still shut until further notice.

YOUR VISIT

• When you arrive, you can queue up outside of our salon windows on the markings – a receptionist will approach you to acknowledge your arrival. Your stylist’s last client will need to leave before they can clean and prepare their section ready for you to come in. You will be asked to fill out a COVID-19 waiver to state that you have no symptoms and are well. If you are worried about standing, you can wait in your car and phone the salon 5 minutes before your appointment to let us know you are here and we will collect you.
• Please arrive on time, not earlier or later as our clients will be required to queue up outside and it wouldn’t be fair to make anyone wait longer than needed.
• Please don’t bring a coat or a handbag, please pop your belongings into a plastic bag if needed.
• We will not be allowed to provide any hot drinks or magazines. You may bring your own magazines or a bottle of water.
• You will be required to provide your own mask, however if you don’t have one we have them available to purchase for £1 each.
• If you would like to tip your stylist, please pop any cash into an envelope for them. The salon gets charged VAT on tips paid by card, which is an extra cost to us but we also don’t want the girls to lose out on their hard work.
• Please come alone to your appointment as we are not allowed to have more than one client per stylist. This means if you are coming as a couple, you must be with different stylists. If you are seeing the same stylist, you will need to come in separately.
• Appointments for younger children will need to be put on hold while we try to catch up on our long waiting list as they will need to be supervised and made sure they wear a mask. Any children over the age of 16 can be unsupervised so can be booked in from Monday 6th June but this will be under adult prices. We will have a waiting list for children under 16 so please let us know if you would like your children to be added to this list.
• The toilet can be used if urgent, however we must ask if you do that you use the cleaning products provided to give it a wipe over afterwards.
• We will be wearing visors, a disposable apron and gloves. The apron and gloves will be changed for each client. You will be wearing a disposable gown with your mask and we will be using single use disposable biodegradable towels when we wash your hair. All stylists are assigned one section which will be fully sanitised after every use, we have allowed an extra 15 minutes per appointment to ensure we operate as safely & as hygienically as possible. If you are having a colour done, you may be relocated to another area to process. We are also allowing ½ an hour at the end of the day for a full salon clean before we leave, so no appointments will be available during this time. All combs, scissors and brushes used will be sanitised before the next use.
• We will be having screens between the basins and at the reception. All stylist sections will have a ‘chair gap’ which will be shut off in between.

PRICES

• We had a price increase in April which is available to view on the website. This has been advertised since January due to the minimum wage increase and stock cost increase. We will also need to add a temporary 10% surcharge on services until the pandemic is over to cover closure, extended appointment times and PPE. This decision isn’t taken lightly but it’s a way to recoup some of our losses to ensure your salon can stay alive when this is all over!
• Normally the regrowth length for a root tint is about ½ an inch since the last appointment. Due to the extended time between appointments, we are allowing a generous 1 inch of regrowth before having to add a surcharge of £5 onto your bill to cover extra colour. You also may have been suggested having a restyle rather than a cut and blow dry if your cut has lost its shape, which you can find on our price list.

 
Our phone line will be open again from Monday 6th July if you haven't yet made an appointment, just give us a ring!

See you soon, we can’t wait to catch up!
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Laura and the Huttons girls xx