LOCKDOWN 3 LATEST ANNOUCEMENT  : I hope all of our clients are safe and well. We are delighted at the latest news for a potential date on the 12th of April 'at the earliest' pending the government targets are met.... However we have decided to wait until the date is cemented to make sure we don't mess anyone around. This is our system - all clients who are already in the diary who have missed appointments from january onwards are automatically on the priorty list. These clients will get a phone call first. The second priorty list we are holding are for clients who didn't have an appointment in the book yet and are hoping to get one so please email us on huttonshair@gmail.com to get onto it. We would love to see you!  If you aren't sure of your position or have any queries, please email us. Take care and see you all soon I hope! Huttons xox

We are so excited to see you all! Just a few pointers so you all know what to expect on your visit with us.
PRIOR TO YOUR VISIT

• If you require a skin test or a consultation, we will be operating skin tests & consultations between 4pm-7pm on Monday 12th April. If you can’t make it, please let us know. Your skin test will have to be 48 hours prior your appointment. Due to the COVID pandemic we have been advised by our insurance company that all clients MUST be skin tested prior to any colour services due to newfound sensitivities from either COVID or the Vaccination.
• We will be opening from Tuesday 13th of April.
• Due to a high demand of appointments, we are operating a 24 hour cancellation policy which you can confirm with your card details through Fresha which will be sent to you. This is encrypted and will NOT take any money unless the two following things happen; a 25% value of the appointment charge if you cancel within 24 hours or 50% appointment value if you don’t show up. If you struggle with this at all, we have designed other methods which you can discuss with us prior your appointment.
• We have done a price increase which you can find on our website, however we are no longer doing a temporary surcharge. The prices are slightly cheaper than we have been charging for the last year with the surcharge. This should come through as a text or an email with the quoted service price unless quoted any different.
• Just be aware that you may be told that we may have to charge a bit extra if we have to use more colour than usual if a regrowth is much longer than usual or if a haircut is more of a restyle but we will make you aware of this before we start the service in the consultation.
• If you are having a colour service, please wash out any spray on product on the roots prior to your appointment.
• We will have a cancellation list running daily if clients do reschedule, this will be regularly updated on our Facebook page. This will be on a first come, first served basis by phone.
• Walk in appointments will not be allowed and all new appointments must be made over the phone, not in person (unless booking repeat appointments while attending your first in the salon).
• We operate a strict NO MASK, NO APPOINTMENT salon policy, due to being in ‘close contact services’ to protect our staff, staff’s families & the business from temporary closure and in effect – loss of wages.
• You will be sent a COVID waiver at the same time as your appointment, please fill this out prior coming in. If you struggle with it, we do have an alternative way of doing it.

 
YOUR VISIT

• When you arrive, you can queue up outside of our salon windows and give the receptionist a wave who will greet you. Your stylist’s last client will need to leave before they can clean and prepare their section ready for you to come in. We will check that you have completed your COVID waiver before you come in. If you are worried about standing outside, you can wait in your car and phone the salon 5 minutes before your appointment to let us know you are here and we will collect you.
• Please arrive on time, not earlier or later as our clients will be required to queue up outside and it wouldn’t be fair to make anyone wait longer than needed.
• Please don’t bring a coat or a handbag, please pop your belongings into a plastic bag if needed.
• We provide virtual magazines and disposable hot drinks, however please feel free to bring your own.
• You will be required to provide your own mask, however if you don’t have one we have them available to purchase for £1 each.
• Please come alone to your appointment as we are not allowed to have more than one client per stylist. This means if you are coming as a couple, you must be with different stylists. If you are seeing the same stylist, you will need to come in separately.
• The toilet can be used if urgent, however we must ask if you do that you use the cleaning products provided to give it a wipe over afterwards.
• We will be wearing a mask, visor and gloves. You will be wearing a disposable gown with your mask and we will be using single use disposable biodegradable towels when we wash your hair. All stylists are assigned one section which will be fully sanitised after every use to keep the salon as safe & hygienic as possible. If you are having a colour done, you may be relocated to another area to process. All combs, scissors and brushes used will be sanitised before the next use.
• We have screens between the basins and at the reception. All stylist sections will have a ‘chair gap’ which will be shut off in between.

 
Any questions, please email us – we will do our best to help.
See you soon!
Laura and the Huttons girls xx