Due to the increased number os cases of covid 19, we have the following procedures in place to keep our customers & staff as safe as possible...

We are so excited to see you all! Just a few pointers so you all know what to expect on your visit with us.

PRIOR TO YOUR VISIT

• If you require a skin test or a consultation, we will need to carry this out 48 hours prior your appointment.
• Due to a high demand of appointments, we are operating a 24 hour cancellation policy which you can confirm with your card details through Fresha, which will be sent to you. This is encrypted and will NOT take any money unless the two following things happen; a 30% value of the appointment charge if you cancel within 24 hours or 50% appointment value if you fail to show up. If you struggle with this at all, we have designed other methods which you can discuss with us prior your appointment.
• If you have to cancel your appointment due to contracting covid 19, we will waiver the 50% cancellation fee if you are able to provide us with a picture of your lateral flow test alongside your I.D. e.g drivers license or notification from the NHS via a PCR.
• You will be sent a COVID waiver at the same time as your appointment, please fill this out prior coming in. If you struggle with it, we do have an alternative way of doing it.
• If you are having a colour service, please wash out any spray on product on the roots prior to your appointment.

YOUR VISIT

• We operate a strict NO MASK, NO APPOINTMENT salon policy for all clients, due to being in ‘close contact services’ to protect our staff, staff’s families & the business from temporary closure and in effect – loss of wages.  You will be required to provide your own mask, please put this on BEFORE entering the salon.  If you don’t have one, we have some available to purchase for £1 each.
  
• Hand sanitiser will be available at the reception desk, please use this when checking in.
• Please bring minimal belongings with you as we are no longer able to hang coats up.  Please pop your belongings into a plastic bag if needed.

• We have temporarily stopped offering hot drinks in order to encourage customer to keep their mask on during their visit. 
• Please come alone to your appointment if possible to reduce the amount of people in the salon at one time.

KEEPING YOU SAFE

• Our team will be wearing a mask.
• We will be using disposable gowns and single use disposable biodegradable towels when we wash your hair.
• All stylists are assigned one section which will be fully sanitised after every use to keep the salon as safe & hygienic as possible. If you are having a colour done, you may be relocated to another area to process. All combs, scissors and brushes used will be sanitised before the next use.
• We have screens between the basins and at the reception. All stylist sections will have a ‘chair gap’ which will be shut off in between.

• We will be implementing a small price increase in April inline with the recent rising cost from our suppliers, running costs & the national wage increase.

 
Any questions, please email us – we will do our best to help.
See you soon!
Laura and the Huttons girls xx